Caption Call phone

Captioned Telephones

CaptionCall is a free assistive technology service that helps with landline phone conversations by clearly displaying the spoken words of the individual you’re talking to — instantly. Not only does CaptionCall allow you to catch every word of your conversation, but it provides a clear advantage to those who prefer to use landlines while wearing hearing aids.


It’s easy to use: A friend or family member calls your CaptionCall phone through your landline phone number, and you speak to one another normally. If you need captions, press the “captions on” button on the phone, and the caller’s voice will connect to the CaptionCall service, where a communications assistant converts the caller’s words to text using a voice-recognition technology. The words then display over the seven-inch screen for you to read while you’re talking — just in case you miss a word or two.

The CaptionCall services and phone are free if a qualified hearing care professional signs a certification form that details your hearing loss and your need for a captioned telephone service. High-speed internet and a landline telephone are both required to use the service.

If CaptionCall sounds like a technology that would be useful for you, please contact our office for more information.

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Amplified Phones

Amplified phones, typically corded or cordless landline devices that offer a much greater level of volume adjustment and control than traditional telephones, can be a big help if you have hearing loss — whether or not you already wear hearing aids. The phones may also have features such as caller ID, large display screen and number keys, speed-dial buttons, speakerphone option, and more.

Even better? Nonprofit organization Florida Telecommunications Relay Inc. has partnered with Winter Haven Public Library for periodic giveaways of free amplified phones to qualified Florida residents. The phone-distribution events also include training to help you get the most out of your new device!

If you have questions about amplified phones and other helpful accessories such as telephone amplifiers — which can be used with your existing compatible cellphone or landline phone to boost the volume, curb background noise, and more — please contact us today.